Terms & Conditions

Effective Date: June 2, 2025

These Terms and Conditions (“Agreement”) govern the services provided by NXTLVL Services LLC (“Provider”) to the individual booking or receiving services (“Client”). By using our site or by participating in any service offered by the Provider, the Client acknowledges they have read, understood, and agreed to the following terms in full:

Service Overview

Provider offers trauma-informed personal training, fascia-integrated therapy, nutritional coaching, and pain-free movement sessions. All services are personalized and designed to support physical well-being, mobility, and functional health. This Agreement applies to all services, whether delivered in-person or virtually.

Session Booking Policy

Initial Session Requirement: The first session must be booked within seven (7) calendar days of the original date of purchase to ensure full service delivery.
Scheduling Window: Any session not booked or scheduled within thirty (30) calendar days of the original purchase date will result in the forfeiture of that session credit. No refunds will be issued for expired or unused services.

Cancellation & Reschedule Policy

Cancellations with More Than 24 Hours’ Notice:

If the Client cancels or reschedules more than 24 hours prior to the scheduled session, the Client will receive a credit for one (1) reschedule at no additional charge.
- This reschedule credit must be used within 90 days from the original purchase date.
- Only one (1) reschedule per session is allowed.
- Additional changes may require a new purchase.
Cancellations with 24 Hours’ Notice or Less / No-Shows:

Cancellations made 24 hours or less before the session, or a failure to attend a scheduled session without notice, will result in loss of the session credit.
- No refund or credit will be issued for missed or late-cancelled sessions.
- This policy is strictly enforced out of respect for Provider’s time and scheduling availability for other clients.

Late Arrivals

Clients arriving more than 15 minutes late to a scheduled session may be considered a “no-show” at the discretion of the Provider. The session will not be extended beyond the original end time, and missed time will not be credited or refunded.

Refund Policy

All purchases of sessions, programs, or packages are non-refundable. This includes unused sessions, expired credits, and missed appointments. Services may be transferable to another individual with prior written consent from the Provider.

Client Responsibilities

Clients agree to:

Arrive on time, prepared, and appropriately dressed for physical activity.
Disclose all relevant medical conditions, injuries, or limitations prior to the start of each session.
Follow all movement, safety, and post-care guidance provided by the Provider.
Treat the Provider and the service environment with respect and professionalism.

Communication Responsibility

The Client is solely responsible for managing all communication regarding their sessions. This includes notifying the Provider of late arrivals, cancellations, reschedules, or questions in a timely and appropriate manner.

Acceptable forms of communication include:

Phone call during standard business hours (9:00 AM – 6:00 PM, Monday–Friday)
Text message for after-hours notifications or when phone calls are not practical
Email for non-urgent inquiries, confirmations, and administrative questions
Online scheduling system (if applicable) for booking and official session changes

Failure to communicate in a timely and appropriate way may result in forfeiture of the session per the cancellation policy. The Provider is not responsible for missed sessions, miscommunications, or policy misunderstandings resulting from a lack of or delayed communication on the part of the Client.

Health & Medical Disclaimer

Services provided are not a substitute for professional medical advice, diagnosis, or treatment. Clients should consult their physician or qualified health provider before beginning any new exercise, bodywork, or nutrition program. The Provider does not claim to treat or cure any condition.

Release of Liability & Assumption of Risk

By participating in services offered by the Provider, the Client understands and acknowledges the following:

Voluntary Participation: Client voluntarily participates in services which may include physical exertion, movement, stretching, hands-on bodywork, breathwork, and other physical activities. These services may involve inherent risks of injury, including but not limited to muscle strain, joint discomfort, falls, or other physical harm.
Medical Clearance: Client affirms they are physically able to participate in services offered and have received clearance from a healthcare provider if applicable.
Waiver and Release: Client agrees to release, waive, and discharge the Provider (including its employees, contractors, and affiliates) from all liability, claims, demands, actions, or causes of action arising from any injury, illness, damage, or loss that may occur during or as a result of any service.
Indemnification: Client agrees to indemnify and hold harmless the Provider against any claims, damages, liabilities, and expenses (including attorney’s fees) arising out of or connected to Client’s participation.
Binding Agreement: This release shall be binding upon the Client, their heirs, assigns, and legal representatives. This Agreement is governed by the laws of the State of Nevada and shall be enforceable in a court of law.

Code of Conduct

Provider maintains a respectful, safe, and professional environment. Harassment, abuse, or inappropriate behavior of any kind will result in immediate termination of services without refund.

Changes to Terms

The Provider reserves the right to update these Terms and Conditions at any time. Clients will be notified of major changes by email, text, or through visiting the website. Continued use of services constitutes acceptance of revised terms.

Agreement to Terms

By continued usage of this site, purchasing, scheduling, or participating in any session, the Client affirms that they:

Have read, understood, and agree to abide by all terms listed above
Voluntarily accept all risks associated with participation

Release the Provider of all liability as outlined above